“The services your company provides to our customers continues to be superior”

Dave Morse
President
Morse Companies
 



“It is not to often that a company presents themselves in such a positive manner and then lives up to it! That is exactly what you have done for Reliable.”

Micheal J. Mignone
VP Logistics and Customer Service
Reliable Van & Storage

More Testimonials...

Company Profile

We want to welcome you to Custom Movers Services. We truly believe and practice, as a dominate third party player in our industry, your reputation and success are directly effected by our service values and principles as a vendor partner.

Features & Benefits of CMS

Our 5 Core Values

Our business is based on five basic principles.

Reliability:
Our friendly and courteous staff is always ready to assist you and your customers. Turnaround time is prompt and streamlined. Through responsiveness and promoting trust and accountability within our communication matrix, CMS can enhance your company’s reputation and financial future.

Quality:
CMS believes that quality comes from effective communication and cooperative teamwork. With our new innovative Information Management Systems, no origin or destination request is left to chance. Orders are completed promptly and with the highest levels of proficiency and customer service. CMS's Information Management System (SIMS 3.0) is designed to monitor quality while helping foster relationships between CMS customers and trade partners. CMS understands that people make the difference, and having the right tools to manage our human resources is essential.

Service:
With a comprehensive network of insured and qualified service providers, CMS has the capacity and talent to exceed all your third-party service expectations. By evaluating and improving its trade relationships, CMS has successfully sustained a claims ratio of less than 1 percent. By developing responsive and trustworthy partnerships with an experienced workforce, CMS guarantees success on any packing, crating or third party request.

Value:
CMS provides adaptable, effective solutions. By making CMS a member of your team, you can gain the flexibility and resources needed to accommodate all your third party operational and financial goals. From large conglomerates, to small, family owned businesses, CMS develops systems and programs that fulfill third party requests efficiently and profitability. With a brief needs analysis, CMS can design a plan that marries itself to a company’s environment, enhancing the monetary growth of any firm.

Ease-of-Use:
Processing an order with CMS has never been easier. Simply call, fax, email, or go online to place any origin or destination requests. Once an order is received, CMS will take care of the rest. With our Information Management System, any company – large or small – can track, manage or change orders online. With CMS on your side, you can control and direct hundreds of orders with just a mouse click.

We look forward to being of service. At CMS, your reputation is our responsibility!

Customer Service

CMS prides itself on outstanding customer service. There are no voice mails or messages one needs to leave when contacting CMS. There are no teams assigned, or waiting on hold for coordinators when calling into our office. Anyone who calls in will be connected to a live person for immediate assistance. We have extended hours including Saturdays, and a 24 hour emergency service line. All quotes and orders can be placed electronically via web, called in, emailed, faxed, or through Movers Suite, creating ease-of-use.

Web management Tools

With our web based quote and order management tools, all communication notes are shared and delivered in real time to keep agent coordinators, shippers, and vendors informed and updated on all activity. Using your in-house move management software or the Web; quotes and orders can be sent instantly. One can review and track all requests, read and analyze all communication messages, retrieve pictures, inspections reports, and invoices with one complete system. All quotes can be reviewed and easily converted into an order with a simple click of a button.

Simplified Billing

CMS invoicing is all digital. We process all invoices within 24 -48 hours. Invoices can be mailed, faxed, emailed, or attached to each order in the CMS system for viewing. All invoices are crossed check with the origin or destination services. All communication notes are reviewed, quotes analyzed, and company billing needs followed to ensure 100% accuracy and cost efficiencies. Invoices are archived including full and discounted amounts. Our accounts can retrieve invoices at anytime as well as having them automatically distributed to the proper departments in any organization. Our system notifies a person when the invoices are sent and posted for immediate processing. We can also attach the signed service order with each invoice for viewing upon request.

Move Management Software Upgrades

CMS has partnered with many move management software companies to make managing and placing an order as convenient as possible. With CMS’s “Third Party Application” icon, one can place an order in seconds. With our adaptable software, information and any fields necessary to complete a third party request from any Move Management Software is retrieved and transferred directly into our system. This makes data entry and information retrieval simple, accurate, and non cumbersome - saving valuable time and increasing efficiency.

Vendor Management

With our “Vendor Procedure & Policy Manual” all vendors sign a confidential “Non Disclosure Agreement” and go through a rigorous qualification process. All vendors and their technicians are background checked. CMS has developed a partnerships with Confidential Solutions and Verifirst Background Screening LLC., a state authorized agency, to assist in qualifying all vendors and employees. We require our technicians to be uniform compliant and equipped with an ID for verification. All vendors must carry insurance with a certified conglomerate of their choice, with a valid Tax ID number. In addition, all vendors must complete training in the field, and have the proper equipment and inventory on hand to become a CMS Certified Technician.

Customized Reporting

The CMS system can customize and create any report based upon the needs and criteria of the agent. From Customer Survey Scores, Vendor and Account Performance, to Monthly, Quarterly, or Yearly Financial statements. CMS gives an agent leader the ability to design and create the information needed to manage its 3rd party portfolio.

Order Delivery Process

Our order delivery process is second to none. All orders and quotes are qualified and confirmed regardless of how they are sent. In addition, optional email to the shipper can be customized to notify them that we have been contacted by the “VAN LINE” to complete their services. CMS begins by calling the customer 2 to 3 days prior to the service to confirm the order with the customer and to let the customer know the name of the technician completing the service. With our unique IVR system, service times are set up in 2 hour intervals with the customer and vendor, and sent to the agent for notification. All notes are shared and delivered to the vendor and agent during the service process. Once the service is complete, our IVR system alerts the coordinator that the job is complete. To ensure 100% customer satisfaction and to strengthen the quality of our vendor team, a quick survey and follow up call are performed to complete the order.

Adaptability and Education

CMS believes that the best 3rd party service and delivery system is one that can easily adapt and conform to operational and customer service needs. We can adapt a program based on values and features that makes our van line partners more productive and efficient.

We will work with you, and help train and educate all staff members on how to maximize our systems and tools. With annual visits, we strive to develop relationships with all the members of our industry. We will provide educational support and keep you informed on trends and changes in our industry with a monthly news letter. CMS will ensure each team member is satisfied with our performance and make any necessary adjustments to deliver a service that exceeds current expectations.

Value added pricing

Based on the volume of work, locations, and trends in your market place we can guarantee the very best pricing structure on all our services. Our goal is to keep you ahead of the competition in value while providing an additional revenue stream within your organization. Let us conduct a thorough competitive and market needs analysis that will not only win you more bids but generate a steady stream of income that is well deserved.

We believe in flexibility when it comes to providing an agent the best services at an optimal value. Even though we provide you with our most competitive pricing, based on a nationwide average, larger orders do merit additional consideration. Our sales team is readily available to work with members of your team to secure the lowest pricing possible on larger orders. Not all vendors charge the same, but they are eager to work with us on optimizing their work loads to the best advantage.

We have specialty DP3 military and GSA rates for our men and woman in the Armed Services and any government agency. With your national account business, we can agree to perform services at a lower discount or price point. We can also agree to any specialty national account pricing, cap, or criteria. All specialty rates and requirements can be loaded into our system to ensure accuracy and to simplify billing. We want to work with you as a team. All information and specialty rates with your national accounts and other agency partners are secure, confidential, and never shared with other competitors.

Incentives Programs

It takes time to build an accountable and trust worthy relationship. In order to motivate any organization to work with a new partner or vendor, it is important to offer an incentive. In addition to our wonderful customer service, systems, knowledgeable vendors, and courteous staff; we offer great incentive programs to help stimulate growth within your agency.

  • CMS News Letter – A monthly new letter is sent out to educate our customers and to share with them some fun fact about our staff. They can win prizes by completing quality surveys, participating in our newsletter, and sharing information with our staff on Face Book.
  • CMS Lunch Program – A catered lunch is delivered to your office after every 100 orders submitted in our system.
  • CMS Volume Discounts – Additional discount and financial rewards are given to the agent that reaches certain volume levels each year. Let us set up financial goals or exclusivity criteria to maximize the monetary performance of your third party program.

CMS Local Intrastate Programs – Why pay nationwide pricing on all your local moving activities. Based on certain qualifications we are will to work with you on developing a local and intrastate rate within your community to keep you competitive locally. Imagine one company, providing full coverage nationwide and locally, using one person, one system, one point on of contact, all under one umbrella.